Regional Settings
The Regional tab in Partner Settings holds partner-level localization defaults: timezone, date and time format, console language, and business hours. These are the defaults new organizations and sites inherit when they are created under the partner, so setting them once establishes a consistent baseline across the tenant.
Reach it at Settings → Partner → Regional (the tab is anchored at #regional). Changes are saved to the partner’s settings JSONB via PATCH /orgs/partners/me, where the keys are merged rather than replaced. The timezone additionally populates the first-class partners.timezone column.
Regional Settings
Section titled “Regional Settings”| Setting | Options | Default | Notes |
|---|---|---|---|
| Timezone | A fixed list of 15 IANA zones — UTC, America/New_York, America/Chicago, America/Denver, America/Los_Angeles, America/Phoenix, America/Anchorage, Pacific/Honolulu, Europe/London, Europe/Paris, Europe/Berlin, Asia/Tokyo, Asia/Shanghai, Asia/Singapore, Australia/Sydney |
UTC |
The canonical timezone default for the partner. |
| Date Format | MM/DD/YYYY (US), DD/MM/YYYY (International), YYYY-MM-DD (ISO) |
MM/DD/YYYY |
Controls how dates are rendered in the console. |
| Time Format | 12-hour or 24-hour | 12-hour | Radio toggle. |
| Language | English (en) or Português (Brasil) (pt-BR) |
en |
The console display language. These are the only two supported locales today. |
Business Hours
Section titled “Business Hours”Business hours define the partner’s standard operating window for support and alerting. Choose one of four presets:
| Preset | Meaning |
|---|---|
| 24/7 | Always available. |
| Business Hours | Mon–Fri, 9am–5pm. (Default.) |
| Extended Hours | Mon–Fri 7am–7pm, Sat 9am–1pm. |
| Custom | Set your own per-day schedule. |
Selecting Custom reveals a per-day editor for Monday through Sunday. Each day has an Open checkbox and, when open, a start and end time (HH:MM). The default custom schedule opens Mon–Fri 09:00–17:00 and marks Saturday and Sunday closed. Custom day schedules are stored under businessHours.custom; the presets store only businessHours.preset.
How it cascades
Section titled “How it cascades”The Regional tab sets partner defaults. New organizations and sites created under the partner inherit these values as their starting point. Existing records are not retroactively rewritten when the partner defaults change — update those individually if needed. Sites also carry their own timezone field (defaulting to UTC) that can override the inherited value per location.
Related
Section titled “Related”- Partner Management — the partner record, self-registration, and the
settingsJSONB these values live in. - Organizations & Sites — the hierarchy that inherits these regional defaults, including per-site timezone.